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Résumé du poste

  • Gestion, comptabilité, finance
    RH, formation
    Transport, logistique

  • Yaoundé – International
  • Hybride
  • Expérience entre 5 ans et 10 ans – Expérience > 10 ans
  • Bac+4 – Bac+5 et plus
  • CDI – Freelance – Temps partiel
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Entreprise

  • BRANDORBIT COMPANY

  • Secteur d´activité :
    Marketing, communication, médias

  • Offres d´emploi : Voir toutes nos annonces
  • Description de l’entreprise:

    BrandOrbit is a dynamic marketing and brand strategy firm based in Cameroon, dedicated to helping businesses… lire la suite

Détails de l’annonce

Poste proposé : Regional Service Manager – Yaoundé

We are looking for a Regional Service Manager.
The Regional Service Manager is responsible for overseeing service operations across a designated region, ensuring high-quality service delivery, customer satisfaction, and operational efficiency. This role involves managing multiple service teams, optimizing performance, and aligning regional operations with the organization’s strategic objectives.
Key Responsibilities

  • Lead and manage service operations across multiple locations within the assigned region
  • Ensure consistent delivery of high-quality services in line with company standards
  • Develop and implement regional service strategies to improve efficiency and customer satisfaction
  • Monitor and analyze service performance metrics and implement improvement plans
  • Manage and support regional service teams, including hiring, training, and performance evaluation
  • Build and maintain strong relationships with key clients and stakeholders
  • Oversee regional budgets, cost control, and resource allocation
  • Ensure compliance with company policies, safety standards, and regulatory requirements
  • Resolve escalated customer issues and ensure timely resolution
  • Drive continuous improvement initiatives across service operations
  • Collaborate with other departments to ensure seamless service delivery

Profil recherché pour le poste : Regional Service Manager – Yaoundé

Qualifications

  • Master’s degree in Business Administration, Operations Management, Engineering, or related field
  • Professional certifications in service management or operations are an added advantage

Experience

  • Minimum of 7–12 years of experience in service operations or related field
  • Proven experience in a managerial or regional leadership role
  • Experience managing multi-site operations and large teams

Key Skills & Competencies

  • Strong leadership and people management skills
  • Excellent strategic planning and execution abilities
  • Strong customer service and relationship management skills
  • Advanced problem-solving and decision-making capabilities
  • Financial management and budgeting skills
  • Strong analytical and performance monitoring skills
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and manage complex operations

Key Performance Indicators (KPIs)

  • Customer satisfaction and service quality ratings
  • Regional service performance and efficiency
  • Response and resolution times for service issues
  • Cost management and budget adherence
  • Team productivity and performance
  • Client retention and relationship strength

Critères de l’annonce pour le poste : Regional Service Manager – Yaoundé

  • Métier :
    Gestion, comptabilité, finance – RH, formation – Transport, logistique
  • Secteur d´activité :
    Banque, assurance, finances – Conseil, audit, comptabilité – Distribution, vente, commerce de gros – Éducation, formation – Marketing, communication, médias
  • Type de contrat : CDI – Freelance – Temps partiel
  • Région : Yaoundé – International
  • Ville : Yaoundé
  • Travail à distance :
    Hybride
  • Niveau d’expérience : Expérience entre 5 ans et 10 ans – Expérience > 10 ans
  • Niveau d’études : Bac+4 – Bac+5 et plus
  • Langues exigées :
    anglais > bon niveau
  • Nombre de poste(s) : 10
  • Salaire proposé :
    > 2 000 000 FCFA
  • Management d’équipe :
    Oui
  • Gestion
  • Delivery
  • Financial Management
  • Cost Management
  • Cost Control
  • Transport
Soyez vigilant ! N’envoyez pas d’argent à un employeur potentiel. Ne versez aucune somme d’argent en échange d’un contrat de travail potentiel ou pour suivre une formation préalable à l’embauche.
Redoublez de vigilance pour toute offre d’emploi proposée à l’international, en particulier si des conditions ou un salaire particulièrement attractifs sont mis en avant.

Merci de signaler toute irrégularité en utilisant le formulaire de contact candidat et en sélectionnant l’objet “Signaler une annonce d’emploi”.

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